Refund policy

 

Return and Refund Policy

Thank you for shopping with The Curated Haven and Caribbean Spice Haven. We want you to be satisfied with your purchase. Because our store offers both physical merchandise and digital products, return and refund eligibility depends on the type of product purchased.

Physical Products

Eligible physical products may be returned within 14 days of delivery. To qualify for a return, the item must be unused, unworn, unwashed, and in the same condition in which it was received, with the original packaging and tags when applicable.

Please contact us before returning any product. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us within 7 days of delivery. Please include your order number and clear photographs of the item and packaging so we can review the issue.

When approved, we may provide a replacement, store credit, or refund depending on the circumstances.

Digital Products and Downloads

Digital products are delivered electronically and provide immediate access to downloadable content. Because digital files cannot be physically returned, digital purchases are generally final sale once the files or download links have been delivered or accessed.

Refunds are not normally provided for digital products due to a change of mind, accidental purchase, or failure to review the product description before purchasing.

If you experience a technical problem accessing your digital files, receive an incorrect file, or receive a corrupted or unusable download, please contact us. We will make reasonable efforts to provide a replacement file or restore access.

Nonreturnable Items

For health, hygiene, safety, and product integrity reasons, certain products may not be eligible for return. These may include food and beverage products, opened personal care products, customized or personalized products, gift cards, and digital downloads that have already been delivered or accessed.

Refunds

Once an approved physical return has been received and inspected, we will notify you of the refund decision. Approved refunds will be issued to the original payment method. Please allow your bank or payment provider additional processing time for the refund to appear.

Original shipping charges are generally nonrefundable unless the return is due to an error on our part.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once a physical order has entered processing or fulfillment. Digital orders that have already been delivered may not be canceled.

Contact Us

For return, refund, or order questions, please contact us using the customer support email listed on our Contact Information page. Please include your order number when contacting us.

This policy does not limit any rights you may have under applicable consumer protection laws.