Shipping policy

Shipping Policy

Thank you for shopping with The Curated Haven and Caribbean Spice Haven. This policy explains how physical products and digital products are delivered.

Digital Products

Digital products are delivered electronically and do not require physical shipping. After a successful purchase, customers will receive access to their downloadable files through the delivery method provided at checkout or by email.

If you do not receive your digital download or experience difficulty accessing your files, please contact us using the customer support email listed on our Contact Information page.

Physical Products

Physical products may be stocked, produced, or fulfilled by The Curated Haven, Caribbean Spice Haven, or one of our trusted third party fulfillment partners.

Processing and delivery times may vary depending on the product, destination, inventory availability, production requirements, and fulfillment partner. Estimated shipping information may be provided on the product page or during checkout when available.

Shipping Rates

Shipping charges, when applicable, are calculated and displayed during checkout before payment is completed. Rates may vary depending on the product, package size, shipping destination, and available carrier options.

Order Processing

After an order is placed, customers will receive an order confirmation. Physical orders may require processing before shipment. Customized, made to order, print on demand, or specialty products may require additional production time.

Orders containing products from different fulfillment partners may arrive in separate packages and on different dates.

Tracking Information

When tracking is available, customers will receive tracking information after the order has shipped. Please allow time for the shipping carrier to update tracking information after a label has been created.

Shipping Delays

Delivery dates are estimates and cannot be guaranteed. Carrier delays, weather, holidays, customs processing, high order volume, or other circumstances outside our control may affect delivery times.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.

Lost, Damaged, or Missing Packages

If your physical order arrives damaged, appears to be lost, or contains an incorrect item, please contact us as soon as possible with your order number and any relevant photographs or tracking information. We will review the issue and work with the applicable fulfillment partner or carrier when appropriate.

International Orders

International shipping availability may vary by product and destination. Customers may be responsible for customs duties, import taxes, or other fees charged by their country unless otherwise stated during checkout.

Contact Us

For questions about shipping, delivery, tracking, or digital download access, please contact us using the customer support information provided on our Contact Information page.

I deliberately did not promise a fixed number of shipping days, because some of your physical products may come from different suppliers and fulfillment partners. We can establish exact shipping estimates after we review those suppliers